Our Policies

Find all of our policies, procedures, and important information to help ensure a safe, transparent, and enjoyable experience at Black Knights Parachute Centre.

Black Knights Skydiving is committed to protecting your privacy and handling your personal data responsibly, securely, and in accordance with UK GDPR and data protection legislation.

This policy explains how we collect, use, store, and protect your information when you book or participate in a skydive with us.

 

  1. Information We Collect

We may collect and process the following information:

Personal Information

  • Full name
  • Address
  • Email address
  • Telephone number
  • Date of birth
  • Emergency contact details

 

Booking & Operational Information

  • Height and weight
  • Relevant medical information
  • Payment and booking details
  • Jump history or experience (where relevant)
  • Video and photography purchases

 

Safety & Incident Information

  • Incident reports
  • Accident records
  • Safeguarding concerns or disclosures
  • Communication records relating to safety or complaints

 

  1. Why We Collect Your Information

We collect your information to:

  • Process bookings and payments
  • Ensure your safety during skydiving activities
  • Meet legal and regulatory obligations
  • Manage operational requirements
  • Contact emergency services or next of kin where necessary
  • Improve customer experience
  • Respond to incidents, complaints, or safeguarding concerns
  • Provide purchased media products
  • Send important operational updates

Where consent has been provided, we may also use your information for marketing purposes.

 

  1. Photography & Video

Skydiving activities are frequently photographed and filmed.

Media may be used:

  • For customer purchases
  • On our website
  • On social media
  • In promotional materials

We will seek appropriate consent where required. You may withdraw consent for marketing use of identifiable imagery at any time by contacting us. 

 

  1. Sharing Your Information

We will never sell your personal information.

Your information may be shared with:

  • British Skydiving
  • Regulatory authorities
  • Emergency services
  • Insurance providers
  • Payment processing providers
  • Software systems necessary for DZ operations

Information is only shared where necessary, lawful, and proportionate.

 

  1. Data Storage & Security

We take reasonable steps to protect personal information from:

  • unauthorised access,
  • loss,
  • misuse,
  • alteration,
  • or disclosure.

Information may be stored electronically or in secure physical systems.

Only authorised personnel have access to operational or sensitive information.

 

  1. Safeguarding & Sensitive Information

Where safeguarding concerns arise, information may be recorded and shared appropriately to protect individuals from harm.

Safeguarding records are handled confidentially and only accessed by authorised personnel where necessary.

 

  1. Retention of Information

We only retain personal data for as long as necessary:

  • to meet operational requirements,
  • legal obligations,
  • insurance requirements,
  • or safety record keeping obligations.

Some records may need to be retained for extended periods in line with regulatory or legal requirements.

 

  1. Your Rights

Under UK GDPR, you have the right to:

  • access your personal information,
  • request corrections,
  • request deletion where appropriate,
  • restrict processing,
  • withdraw consent,
  • and raise concerns about how your information is handled.

Requests can be made by contacting us directly.

 

  1. Contact Details

If you have questions about this privacy policy or how your information is handled, please contact:

Natalie Henry at bkpcnatalie@gmail.com

 

  1. Policy Updates

This policy may be updated periodically to reflect operational, legal, or regulatory changes.

The latest version will always be available through our website or on request.

Black Knights Parachute Centre believes that everyone has the right to participate in skydiving and associated activities in an environment that is safe, respectful, inclusive, and free from abuse, neglect, harassment, intimidation, bullying, discrimination, or exploitation regardless of:

  • age,
  • ability or disability,
  • sex,
  • race,
  • religion or belief,
  • ethnic origin,
  • sexual orientation,
  • gender identity,
  • marital status,
  • or background.

 

We are committed to creating and maintaining a positive safeguarding culture where:

  • people feel safe,
  • concerns are listened to,
  • professional boundaries are respected,
  • and individuals feel able to speak up without fear of dismissal or retaliation.

 

Black Knights Parachute Centre recognises that safeguarding is everybody’s responsibility.

We acknowledge that skydiving environments can involve:

  • power imbalances,
  • physical contact during instruction,
  • emotionally heightened situations,
  • coaching relationships,
  • social environments,
  • travel and accommodation,
  • and close working relationships.

 

We therefore expect high standards of professionalism, conduct, and behaviour from all staff, instructors, coaches, volunteers, members, and visitors.

 

Purpose

The purpose of this policy is to:

  • demonstrate Black Knights Parachute Centre’s commitment to safeguarding,
  • promote a safe and respectful environment,
  • provide clear safeguarding expectations,
  • and ensure all individuals understand:
    • their safeguarding responsibilities,
    • how to recognise concerns,
    • and how to respond appropriately.

 

Scope

This policy applies to:

  • all staff,
  • tandem instructors,
  • AFF instructors,
  • coaches,
  • pilots,
  • volunteers,
  • packers,
  • contractors,
  • members,
  • visitors,
  • and participants involved with Black Knights Parachute Centre.

This policy applies:

  • at the drop zone,
  • during training,
  • during events and travel,
  • online and on social media,
  • and during any activity connected to the organisation.

 

Safeguarding Commitments

Black Knights Parachute Centre is committed to ensuring that:

  • Safeguarding concerns are always taken seriously.
  • Concerns are responded to promptly, fairly, proportionately, and appropriately.
  • The welfare of children, vulnerable adults, students, and participants is prioritised.
  • Individuals are treated with dignity and respect.
  • Everyone understands how to report concerns.
  • Safeguarding concerns are recorded accurately and stored securely.
  • Staff and instructors receive appropriate safeguarding training.
  • Safe recruitment practices are followed.
  • The organisation works with statutory agencies where appropriate.
  • A culture of professionalism, inclusion, accountability, and respect is promoted throughout the drop zone.

 

Creating a Safe Culture

Black Knights Parachute Centre recognises that safeguarding is not simply about responding to incidents but about creating a safe culture.

We aim to create an environment where:

  • inappropriate behaviour is challenged,
  • concerns are welcomed,
  • professionalism is expected,
  • and people feel psychologically safe.

We recognise that “banter culture,” dismissive attitudes, blurred professional boundaries, or abuse of authority can contribute to unsafe environments and discourage people from speaking up.

All individuals involved with Black Knights Parachute Centre are expected to contribute positively to maintaining a respectful and professional environment.

 

Professional Boundaries

All staff, instructors, coaches, volunteers, and members are expected to maintain appropriate professional boundaries at all times.

Professional boundaries exist to:

  • protect students and participants,
  • maintain professionalism,
  • reduce safeguarding risks,
  • and protect instructors and staff from misunderstandings or allegations.

Expected professional conduct includes:

  • using respectful and appropriate language,
  • maintaining appropriate communication,
  • ensuring physical contact is necessary and professional,
  • explaining physical contact during instruction where practical,
  • maintaining appropriate relationships with students,
  • and behaving professionally online and in person.

The following behaviours are considered inappropriate:

  • sexualised comments or jokes,
  • intimidation or humiliation,
  • bullying,
  • unnecessary physical contact,
  • abuse of authority,
  • repeated unwanted personal contact,
  • inappropriate messaging or social media communication,
  • coercive behaviour,
  • or behaviour that causes others to feel unsafe or uncomfortable.

 

Physical Contact During Instruction

Skydiving instruction requires physical contact in order to:

  • fit equipment,
  • conduct safety checks,
  • assist movement,
  • and teach procedures safely.

All physical contact must be:

  • necessary,
  • proportionate,
  • professional,
  • and respectful.

Where practical, instructors should explain physical contact beforehand.

Any unnecessary or inappropriate physical contact is unacceptable.

 

Children & Vulnerable Adults

Black Knights Parachute Centre recognises that children and vulnerable adults may require additional safeguarding support and consideration.

Extra care should be taken regarding:

  • communication,
  • supervision,
  • physical contact,
  • social media interaction,
  • travel,
  • emotional dependency,
  • and professional boundaries.

Concerns relating to children or vulnerable adults must always be taken seriously and reported appropriately.

 

Low-Level Concerns

Black Knights Parachute Centre recognises the importance of identifying and responding to low-level safeguarding concerns before behaviour escalates.

A low-level concern may include behaviour that:

  • creates discomfort,
  • demonstrates poor judgement,
  • reflects blurred boundaries,
  • or falls below expected professional standards,
    even where the behaviour does not meet the threshold for formal disciplinary or criminal action.

Examples may include:

  • repeated inappropriate comments,
  • favouritism,
  • dismissive behaviour,
  • excessive personal messaging,
  • or conduct regularly described as “just banter.”

Low-level concerns should still be:

  • reported,
  • recorded,
  • reviewed,
  • and addressed appropriately.

This helps identify patterns of behaviour and supports early intervention.

 

Reporting Concerns

Anyone with a safeguarding concern should report it as soon as possible.

Concerns may be reported:

  • directly to the designated safeguarding lead,
  • through management,
  • via the reporting system or QR code,
  • or to emergency services where immediate danger exists.

Concerns may involve:

  • inappropriate behaviour,
  • harassment,
  • bullying,
  • abuse,
  • professional boundary issues,
  • discrimination,
  • welfare concerns,
  • or safeguarding risks.

All concerns will be taken seriously and handled appropriately.

 

Responding to Disclosures

If someone discloses a safeguarding concern:

DO:

  • stay calm,
  • listen carefully,
  • take concerns seriously,
  • record factual information,
  • report concerns appropriately.

DO NOT:

  • promise confidentiality,
  • investigate yourself,
  • dismiss concerns,
  • or confront alleged individuals directly.

 

Recording & Information Sharing

Black Knights Parachute Centre complies with the UK GDPR and Data Protection legislation.

Safeguarding records:

  • must be accurate,
  • factual,
  • confidential,
  • securely stored,
  • and only shared on a need-to-know basis.

Information may be shared without consent where:

  • there is a risk of harm,
  • a child or vulnerable adult is at risk,
  • a serious crime may have occurred,
  • or safeguarding responsibilities require it.

Any decisions relating to information sharing should be appropriately documented.

 

Safer Recruitment & Suitability

Black Knights Parachute Centre is committed to safer recruitment practices and to preventing unsuitable individuals from working or volunteering within the organisation.

Where appropriate, this may include:

  • DBS checks,
  • references,
  • safeguarding training,
  • and ongoing monitoring of conduct and professionalism.

 

Equality, Diversity & Inclusion

Black Knights Parachute Centre is committed to creating an inclusive environment where individuals are treated fairly, respectfully, and without discrimination.

We aim to make skydiving as accessible and inclusive as reasonably and safely possible.

We encourage anyone with additional needs, disabilities, or medical conditions that are not excluded under current British Skydiving medical requirements to contact us before booking so we can discuss any reasonable adjustments and how we may safely support their participation.

Participation decisions are based on:

  • safety,
  • operational capability,
  • individual risk assessment,
  • and the ability to safely participate in required aspects of the activity.

 

Safeguarding Lead

The designated safeguarding lead is responsible for:

  • supporting safeguarding within the organisation,
  • managing safeguarding concerns,
  • maintaining safeguarding records,
  • supporting reporting procedures,
  • and promoting safeguarding awareness and training.

Safeguarding concerns should be directed to:

Natalie Henry

Bkpcsafeguarding@gmail.com

 

 

Review Procedure

This policy will be reviewed:

  • annually,
  • following significant incidents,
  • following legislative changes,
  • or where operational changes require updates.

 

Document Owner: Paul Yeoman
Document Approved By: Natalie Henry
Date Approved: 12/6/2026
Review Date: 12/6/2027

Black Knights Skydiving is committed to creating an environment that is welcoming, respectful, inclusive, and accessible to all participants, staff, instructors, volunteers, and visitors.

We believe skydiving should be open to people from a wide range of backgrounds, experiences, and abilities wherever reasonably and safely possible.

We are committed to promoting:

  • equality of opportunity,
  • dignity and respect,
  • inclusion,
  • and fair treatment for all.

We do not tolerate discrimination, harassment, bullying, victimisation, or exclusion based on:

  • age,
  • disability,
  • sex,
  • gender reassignment,
  • race,
  • religion or belief,
  • sexual orientation,
  • pregnancy or maternity,
  • marriage or civil partnership,
  • or any other protected characteristic.

 

Inclusion & Accessibility

We recognise that individuals may have a range of physical, sensory, learning, hidden, or neurological disabilities and additional needs.

Where reasonably practicable, we aim to support participation through:

  • open communication,
  • reasonable adjustments,
  • supportive instruction,
  • and individual assessment.

We encourage anyone with additional needs or medical conditions to contact us in advance so we can discuss how we may safely support their participation.

 

Safety & Operational Limitations

Skydiving is an aviation and extreme sport activity that carries inherent risks.

For safety reasons, participation may sometimes be limited by operational, medical, or physical requirements.

Decisions relating to participation are always based on:

  • safety,
  • operational capability,
  • individual risk assessment,
  • and the ability to safely complete essential elements of the activity.

This may include consideration of factors such as:

  • understanding and responding to instructions,
  • physical mobility,
  • ability to lift legs for landing,
  • emergency procedures,
  • harness fit,
  • aircraft limitations,
  • and instructor safety requirements.

We aim to assess individuals fairly, respectfully, and on a case-by-case basis wherever possible.

 

Respectful Environment

All staff, instructors, coaches, volunteers, and visitors are expected to:

  • treat others with dignity and respect,
  • use appropriate and inclusive language,
  • maintain professional behaviour,
  • and contribute to a safe and welcoming environment.

Discriminatory behaviour, harassment, intimidation, or exclusionary conduct will not be tolerated.

 

Reporting Concerns

Concerns relating to equality, discrimination, harassment, or inclusion may be reported through:

  • the safeguarding reporting process (see safeguarding policy)
  • management

 

All concerns will be treated seriously and handled appropriately.

Commitment to Continuous Improvement

We recognise that inclusion is an ongoing process and we are committed to continually improving accessibility, awareness, and inclusivity within our drop zone and wider skydiving community.

Black Knights Parachute Centre is committed to providing a professional, safe, respectful, and positive experience for all customers, students, members, staff, volunteers, and visitors.

 

We recognise that concerns or complaints may occasionally arise and are committed to handling complaints:

  • fairly,
  • respectfully,
  • consistently,
  • confidentially where appropriate,
  • and within reasonable timescales.

 

We view complaints as an opportunity to:

  • resolve issues,
  • improve standards,
  • strengthen communication,
  • and improve the experience and safety of everyone involved.

 

Scope

This policy applies to complaints relating to:

  • customer service,
  • staff conduct,
  • instructor conduct,
  • operational issues,
  • facilities,
  • communication,
  • discrimination,
  • professionalism,
  • and organisational conduct connected to Black Knights Parachute Centre.

 

This policy applies to:

  • customers,
  • tandem students,
  • AFF students,
  • members,
  • visitors,
  • staff,
  • volunteers,
  • and contractors.

 

Safeguarding & Serious Concerns

Concerns involving:

  • safeguarding,
  • abuse,
  • harassment,
  • discrimination,
  • intimidation,
  • sexual misconduct,
  • unsafe behaviour,
  • or criminal matters

 

may be managed under separate safeguarding, disciplinary, or reporting procedures where appropriate.

Where necessary, concerns may also be referred to:

  • emergency services,
  • British Skydiving,
  • regulatory authorities,
  • or safeguarding agencies.

 

Informal Resolution

Where appropriate and safe to do so, individuals are encouraged to raise concerns informally in the first instance so that issues may be resolved quickly and constructively.

Informal resolution may include:

  • discussion with staff,
  • clarification,
  • apology,
  • or practical resolution.

 

Individuals are not expected to attempt informal resolution where:

  • they feel unsafe,
  • intimidated,
  • uncomfortable,
  • or where safeguarding concerns exist.

 

Formal Complaints Procedure

Formal complaints should be submitted:

  • in writing,
  • by email,
  • or through the designated reporting system.

 

Complaints should include:

  • name and contact details,
  • details of the complaint,
  • relevant dates/times,
  • names of individuals involved where known,
  • and any supporting information.

 

Anonymous complaints may be considered where sufficient information is provided, although this may limit investigation outcomes.

 

Complaint Handling

Black Knights Parachute Centre will:

  • acknowledge complaints promptly,
  • review concerns fairly,
  • gather relevant information,
  • and respond proportionately.

 

Where appropriate:

  • individuals may be contacted for further information,
  • meetings may be arranged,
  • or external guidance sought.

 

All parties involved will be treated respectfully throughout the process.

 

Outcomes

Complaint outcomes may include:

  • clarification,
  • apology,
  • mediation,
  • recommendations,
  • policy review,
  • additional training,
  • disciplinary action,
  • or referral to external organisations where appropriate.

 

Some outcomes may remain confidential due to privacy obligations.

 

Vexatious or Abusive Complaints

Black Knights Parachute Centre will not tolerate:

  • abusive,
  • threatening,
  • malicious,
  • discriminatory,
  • or intentionally false complaints.

Complaints made in good faith will always be treated seriously, even where concerns are not upheld.

 

Confidentiality

Complaints will be handled sensitively and confidentially where possible.

Information will only be shared on a need-to-know basis and in accordance with:

  • safeguarding obligations,
  • legal requirements,
  • and GDPR/data protection legislation.

 

Record Keeping

Accurate records of complaints, actions taken, and outcomes will be maintained securely.

Records will be retained in accordance with operational, safeguarding, insurance, and legal requirements.

 

Learning & Continuous Improvement

Black Knights Parachute Centre is committed to learning from complaints and feedback to:

  • improve standards,
  • strengthen communication,
  • improve safety,
  • and promote a positive and professional culture.

 

Contact Details

Complaints may be submitted to:

Paul Yeoman at bkpcinfo@gmail.com

Safeguarding concerns should be reported through the safeguarding reporting procedures.


(For Skydivers, Students, Tandem Passengers, and Visitors)

1. Purpose

The purpose of this policy is to ensure the safety and wellbeing of all individuals at the Drop Zone. Skydiving is a high-risk activity that requires full physical and mental capability. The use of drugs or alcohol can significantly impair judgement, coordination, and reaction time, increasing the risk of serious injury or fatality.

 

2. Scope

This policy applies to:

 

  • Licensed skydivers

  • Student skydivers (including AFF and tandem students)

  • Instructors, coaches, and staff

  • Camera flyers

  • Visitors participating in any skydiving-related activity

 

3. Prohibited Substances

The following are strictly prohibited prior to and during participation in any skydiving activity:

  • Illegal drugs (including but not limited to cannabis, cocaine, MDMA, amphetamines)

  • Misuse of prescription medication that may impair performance

  • Alcohol (within a minimum of 8 hours prior to jumping, or longer if impairment is present)

  • Any substance that may impair cognitive or physical ability

Note: Individuals must ensure they are fit to skydive. If in doubt, they must declare any medication or substance use to a member of staff.

 

4. Fitness to Skydive

All participants must present themselves in a condition that is:

  • Physically capable

  • Mentally alert

  • Free from impairment

The Drop Zone reserves the absolute right to determine whether an individual is fit to participate.

 

5. Reasonable Suspicion & Testing

If a member of staff has reasonable grounds to suspect that an individual may be under the influence of drugs or alcohol, the Drop Zone reserves the right to:

  • Refuse participation in any skydiving activity

  • Remove the individual from the aircraft or manifest

  • Request the individual to undergo a drug and/or alcohol test

Refusal to comply with a requested test will be treated as a positive result.

 

6. Consequences of Breach

Any individual found to be in breach of this policy may be subject to:

  • Immediate grounding or refusal to jump

  • Removal from the Drop Zone

  • Suspension or termination of membership (where applicable)

  • Notification to relevant governing bodies (e.g. British Skydiving)

  • Further action where required by law

No refunds will be issued where participation is refused due to suspected or confirmed substance misuse.

 

7. Responsibility

All individuals share responsibility for maintaining a safe environment. This includes:

  • Not presenting for skydiving under the influence

  • Reporting concerns about others where safety may be compromised

 

8. Policy Enforcement

This policy is enforced by Drop Zone management and instructional staff. All decisions made in the interest of safety are final.

 

9. Acknowledgement

By participating in activities at the Drop Zone, all individuals acknowledge and agree to comply with this policy.

Black Knights Skydiving is committed to protecting your privacy and handling your personal data responsibly, securely, and in accordance with UK GDPR and data protection legislation.

This policy explains how we collect, use, store, and protect your information when you book or participate in a skydive with us.

 

  1. Information We Collect

We may collect and process the following information:

Personal Information

  • Full name
  • Address
  • Email address
  • Telephone number
  • Date of birth
  • Emergency contact details

 

Booking & Operational Information

  • Height and weight
  • Relevant medical information
  • Payment and booking details
  • Jump history or experience (where relevant)
  • Video and photography purchases

 

Safety & Incident Information

  • Incident reports
  • Accident records
  • Safeguarding concerns or disclosures
  • Communication records relating to safety or complaints

 

  1. Why We Collect Your Information

We collect your information to:

  • Process bookings and payments
  • Ensure your safety during skydiving activities
  • Meet legal and regulatory obligations
  • Manage operational requirements
  • Contact emergency services or next of kin where necessary
  • Improve customer experience
  • Respond to incidents, complaints, or safeguarding concerns
  • Provide purchased media products
  • Send important operational updates

Where consent has been provided, we may also use your information for marketing purposes.

 

  1. Photography & Video

Skydiving activities are frequently photographed and filmed.

Media may be used:

  • For customer purchases
  • On our website
  • On social media
  • In promotional materials

We will seek appropriate consent where required. You may withdraw consent for marketing use of identifiable imagery at any time by contacting us. 

 

  1. Sharing Your Information

We will never sell your personal information.

Your information may be shared with:

  • British Skydiving
  • Regulatory authorities
  • Emergency services
  • Insurance providers
  • Payment processing providers
  • Software systems necessary for DZ operations

Information is only shared where necessary, lawful, and proportionate.

 

  1. Data Storage & Security

We take reasonable steps to protect personal information from:

  • unauthorised access,
  • loss,
  • misuse,
  • alteration,
  • or disclosure.

Information may be stored electronically or in secure physical systems.

Only authorised personnel have access to operational or sensitive information.

 

  1. Safeguarding & Sensitive Information

Where safeguarding concerns arise, information may be recorded and shared appropriately to protect individuals from harm.

Safeguarding records are handled confidentially and only accessed by authorised personnel where necessary.

 

  1. Retention of Information

We only retain personal data for as long as necessary:

  • to meet operational requirements,
  • legal obligations,
  • insurance requirements,
  • or safety record keeping obligations.

Some records may need to be retained for extended periods in line with regulatory or legal requirements.

 

  1. Your Rights

Under UK GDPR, you have the right to:

  • access your personal information,
  • request corrections,
  • request deletion where appropriate,
  • restrict processing,
  • withdraw consent,
  • and raise concerns about how your information is handled.

Requests can be made by contacting us directly.

 

  1. Contact Details

If you have questions about this privacy policy or how your information is handled, please contact:

Natalie Henry at bkpcnatalie@gmail.com

 

  1. Policy Updates

This policy may be updated periodically to reflect operational, legal, or regulatory changes.

The latest version will always be available through our website or on request.

Black Knights Parachute Centre believes that everyone has the right to participate in skydiving and associated activities in an environment that is safe, respectful, inclusive, and free from abuse, neglect, harassment, intimidation, bullying, discrimination, or exploitation regardless of:

  • age,
  • ability or disability,
  • sex,
  • race,
  • religion or belief,
  • ethnic origin,
  • sexual orientation,
  • gender identity,
  • marital status,
  • or background.

 

We are committed to creating and maintaining a positive safeguarding culture where:

  • people feel safe,
  • concerns are listened to,
  • professional boundaries are respected,
  • and individuals feel able to speak up without fear of dismissal or retaliation.

 

Black Knights Parachute Centre recognises that safeguarding is everybody’s responsibility.

We acknowledge that skydiving environments can involve:

  • power imbalances,
  • physical contact during instruction,
  • emotionally heightened situations,
  • coaching relationships,
  • social environments,
  • travel and accommodation,
  • and close working relationships.

 

We therefore expect high standards of professionalism, conduct, and behaviour from all staff, instructors, coaches, volunteers, members, and visitors.

 

Purpose

The purpose of this policy is to:

  • demonstrate Black Knights Parachute Centre’s commitment to safeguarding,
  • promote a safe and respectful environment,
  • provide clear safeguarding expectations,
  • and ensure all individuals understand:
    • their safeguarding responsibilities,
    • how to recognise concerns,
    • and how to respond appropriately.

 

Scope

This policy applies to:

  • all staff,
  • tandem instructors,
  • AFF instructors,
  • coaches,
  • pilots,
  • volunteers,
  • packers,
  • contractors,
  • members,
  • visitors,
  • and participants involved with Black Knights Parachute Centre.

This policy applies:

  • at the drop zone,
  • during training,
  • during events and travel,
  • online and on social media,
  • and during any activity connected to the organisation.

 

Safeguarding Commitments

Black Knights Parachute Centre is committed to ensuring that:

  • Safeguarding concerns are always taken seriously.
  • Concerns are responded to promptly, fairly, proportionately, and appropriately.
  • The welfare of children, vulnerable adults, students, and participants is prioritised.
  • Individuals are treated with dignity and respect.
  • Everyone understands how to report concerns.
  • Safeguarding concerns are recorded accurately and stored securely.
  • Staff and instructors receive appropriate safeguarding training.
  • Safe recruitment practices are followed.
  • The organisation works with statutory agencies where appropriate.
  • A culture of professionalism, inclusion, accountability, and respect is promoted throughout the drop zone.

 

Creating a Safe Culture

Black Knights Parachute Centre recognises that safeguarding is not simply about responding to incidents but about creating a safe culture.

We aim to create an environment where:

  • inappropriate behaviour is challenged,
  • concerns are welcomed,
  • professionalism is expected,
  • and people feel psychologically safe.

We recognise that “banter culture,” dismissive attitudes, blurred professional boundaries, or abuse of authority can contribute to unsafe environments and discourage people from speaking up.

All individuals involved with Black Knights Parachute Centre are expected to contribute positively to maintaining a respectful and professional environment.

 

Professional Boundaries

All staff, instructors, coaches, volunteers, and members are expected to maintain appropriate professional boundaries at all times.

Professional boundaries exist to:

  • protect students and participants,
  • maintain professionalism,
  • reduce safeguarding risks,
  • and protect instructors and staff from misunderstandings or allegations.

Expected professional conduct includes:

  • using respectful and appropriate language,
  • maintaining appropriate communication,
  • ensuring physical contact is necessary and professional,
  • explaining physical contact during instruction where practical,
  • maintaining appropriate relationships with students,
  • and behaving professionally online and in person.

The following behaviours are considered inappropriate:

  • sexualised comments or jokes,
  • intimidation or humiliation,
  • bullying,
  • unnecessary physical contact,
  • abuse of authority,
  • repeated unwanted personal contact,
  • inappropriate messaging or social media communication,
  • coercive behaviour,
  • or behaviour that causes others to feel unsafe or uncomfortable.

 

Physical Contact During Instruction

Skydiving instruction requires physical contact in order to:

  • fit equipment,
  • conduct safety checks,
  • assist movement,
  • and teach procedures safely.

All physical contact must be:

  • necessary,
  • proportionate,
  • professional,
  • and respectful.

Where practical, instructors should explain physical contact beforehand.

Any unnecessary or inappropriate physical contact is unacceptable.

 

Children & Vulnerable Adults

Black Knights Parachute Centre recognises that children and vulnerable adults may require additional safeguarding support and consideration.

Extra care should be taken regarding:

  • communication,
  • supervision,
  • physical contact,
  • social media interaction,
  • travel,
  • emotional dependency,
  • and professional boundaries.

Concerns relating to children or vulnerable adults must always be taken seriously and reported appropriately.

 

Low-Level Concerns

Black Knights Parachute Centre recognises the importance of identifying and responding to low-level safeguarding concerns before behaviour escalates.

A low-level concern may include behaviour that:

  • creates discomfort,
  • demonstrates poor judgement,
  • reflects blurred boundaries,
  • or falls below expected professional standards,
    even where the behaviour does not meet the threshold for formal disciplinary or criminal action.

Examples may include:

  • repeated inappropriate comments,
  • favouritism,
  • dismissive behaviour,
  • excessive personal messaging,
  • or conduct regularly described as “just banter.”

Low-level concerns should still be:

  • reported,
  • recorded,
  • reviewed,
  • and addressed appropriately.

This helps identify patterns of behaviour and supports early intervention.

 

Reporting Concerns

Anyone with a safeguarding concern should report it as soon as possible.

Concerns may be reported:

  • directly to the designated safeguarding lead,
  • through management,
  • via the reporting system or QR code,
  • or to emergency services where immediate danger exists.

Concerns may involve:

  • inappropriate behaviour,
  • harassment,
  • bullying,
  • abuse,
  • professional boundary issues,
  • discrimination,
  • welfare concerns,
  • or safeguarding risks.

All concerns will be taken seriously and handled appropriately.

 

Responding to Disclosures

If someone discloses a safeguarding concern:

DO:

  • stay calm,
  • listen carefully,
  • take concerns seriously,
  • record factual information,
  • report concerns appropriately.

DO NOT:

  • promise confidentiality,
  • investigate yourself,
  • dismiss concerns,
  • or confront alleged individuals directly.

 

Recording & Information Sharing

Black Knights Parachute Centre complies with the UK GDPR and Data Protection legislation.

Safeguarding records:

  • must be accurate,
  • factual,
  • confidential,
  • securely stored,
  • and only shared on a need-to-know basis.

Information may be shared without consent where:

  • there is a risk of harm,
  • a child or vulnerable adult is at risk,
  • a serious crime may have occurred,
  • or safeguarding responsibilities require it.

Any decisions relating to information sharing should be appropriately documented.

 

Safer Recruitment & Suitability

Black Knights Parachute Centre is committed to safer recruitment practices and to preventing unsuitable individuals from working or volunteering within the organisation.

Where appropriate, this may include:

  • DBS checks,
  • references,
  • safeguarding training,
  • and ongoing monitoring of conduct and professionalism.

 

Equality, Diversity & Inclusion

Black Knights Parachute Centre is committed to creating an inclusive environment where individuals are treated fairly, respectfully, and without discrimination.

We aim to make skydiving as accessible and inclusive as reasonably and safely possible.

We encourage anyone with additional needs, disabilities, or medical conditions that are not excluded under current British Skydiving medical requirements to contact us before booking so we can discuss any reasonable adjustments and how we may safely support their participation.

Participation decisions are based on:

  • safety,
  • operational capability,
  • individual risk assessment,
  • and the ability to safely participate in required aspects of the activity.

 

Safeguarding Lead

The designated safeguarding lead is responsible for:

  • supporting safeguarding within the organisation,
  • managing safeguarding concerns,
  • maintaining safeguarding records,
  • supporting reporting procedures,
  • and promoting safeguarding awareness and training.

Safeguarding concerns should be directed to:

Natalie Henry

Bkpcsafeguarding@gmail.com

 

 

Review Procedure

This policy will be reviewed:

  • annually,
  • following significant incidents,
  • following legislative changes,
  • or where operational changes require updates.

 

Document Owner: Paul Yeoman
Document Approved By: Natalie Henry
Date Approved: 12/6/2026
Review Date: 12/6/2027

Black Knights Skydiving is committed to creating an environment that is welcoming, respectful, inclusive, and accessible to all participants, staff, instructors, volunteers, and visitors.

We believe skydiving should be open to people from a wide range of backgrounds, experiences, and abilities wherever reasonably and safely possible.

We are committed to promoting:

  • equality of opportunity,
  • dignity and respect,
  • inclusion,
  • and fair treatment for all.

We do not tolerate discrimination, harassment, bullying, victimisation, or exclusion based on:

  • age,
  • disability,
  • sex,
  • gender reassignment,
  • race,
  • religion or belief,
  • sexual orientation,
  • pregnancy or maternity,
  • marriage or civil partnership,
  • or any other protected characteristic.

 

Inclusion & Accessibility

We recognise that individuals may have a range of physical, sensory, learning, hidden, or neurological disabilities and additional needs.

Where reasonably practicable, we aim to support participation through:

  • open communication,
  • reasonable adjustments,
  • supportive instruction,
  • and individual assessment.

We encourage anyone with additional needs or medical conditions to contact us in advance so we can discuss how we may safely support their participation.

 

Safety & Operational Limitations

Skydiving is an aviation and extreme sport activity that carries inherent risks.

For safety reasons, participation may sometimes be limited by operational, medical, or physical requirements.

Decisions relating to participation are always based on:

  • safety,
  • operational capability,
  • individual risk assessment,
  • and the ability to safely complete essential elements of the activity.

This may include consideration of factors such as:

  • understanding and responding to instructions,
  • physical mobility,
  • ability to lift legs for landing,
  • emergency procedures,
  • harness fit,
  • aircraft limitations,
  • and instructor safety requirements.

We aim to assess individuals fairly, respectfully, and on a case-by-case basis wherever possible.

 

Respectful Environment

All staff, instructors, coaches, volunteers, and visitors are expected to:

  • treat others with dignity and respect,
  • use appropriate and inclusive language,
  • maintain professional behaviour,
  • and contribute to a safe and welcoming environment.

Discriminatory behaviour, harassment, intimidation, or exclusionary conduct will not be tolerated.

 

Reporting Concerns

Concerns relating to equality, discrimination, harassment, or inclusion may be reported through:

  • the safeguarding reporting process (see safeguarding policy)
  • management

 

All concerns will be treated seriously and handled appropriately.

Commitment to Continuous Improvement

We recognise that inclusion is an ongoing process and we are committed to continually improving accessibility, awareness, and inclusivity within our drop zone and wider skydiving community.

Black Knights Parachute Centre is committed to providing a professional, safe, respectful, and positive experience for all customers, students, members, staff, volunteers, and visitors.

 

We recognise that concerns or complaints may occasionally arise and are committed to handling complaints:

  • fairly,
  • respectfully,
  • consistently,
  • confidentially where appropriate,
  • and within reasonable timescales.

 

We view complaints as an opportunity to:

  • resolve issues,
  • improve standards,
  • strengthen communication,
  • and improve the experience and safety of everyone involved.

 

Scope

This policy applies to complaints relating to:

  • customer service,
  • staff conduct,
  • instructor conduct,
  • operational issues,
  • facilities,
  • communication,
  • discrimination,
  • professionalism,
  • and organisational conduct connected to Black Knights Parachute Centre.

 

This policy applies to:

  • customers,
  • tandem students,
  • AFF students,
  • members,
  • visitors,
  • staff,
  • volunteers,
  • and contractors.

 

Safeguarding & Serious Concerns

Concerns involving:

  • safeguarding,
  • abuse,
  • harassment,
  • discrimination,
  • intimidation,
  • sexual misconduct,
  • unsafe behaviour,
  • or criminal matters

 

may be managed under separate safeguarding, disciplinary, or reporting procedures where appropriate.

Where necessary, concerns may also be referred to:

  • emergency services,
  • British Skydiving,
  • regulatory authorities,
  • or safeguarding agencies.

 

Informal Resolution

Where appropriate and safe to do so, individuals are encouraged to raise concerns informally in the first instance so that issues may be resolved quickly and constructively.

Informal resolution may include:

  • discussion with staff,
  • clarification,
  • apology,
  • or practical resolution.

 

Individuals are not expected to attempt informal resolution where:

  • they feel unsafe,
  • intimidated,
  • uncomfortable,
  • or where safeguarding concerns exist.

 

Formal Complaints Procedure

Formal complaints should be submitted:

  • in writing,
  • by email,
  • or through the designated reporting system.

 

Complaints should include:

  • name and contact details,
  • details of the complaint,
  • relevant dates/times,
  • names of individuals involved where known,
  • and any supporting information.

 

Anonymous complaints may be considered where sufficient information is provided, although this may limit investigation outcomes.

 

Complaint Handling

Black Knights Parachute Centre will:

  • acknowledge complaints promptly,
  • review concerns fairly,
  • gather relevant information,
  • and respond proportionately.

 

Where appropriate:

  • individuals may be contacted for further information,
  • meetings may be arranged,
  • or external guidance sought.

 

All parties involved will be treated respectfully throughout the process.

 

Outcomes

Complaint outcomes may include:

  • clarification,
  • apology,
  • mediation,
  • recommendations,
  • policy review,
  • additional training,
  • disciplinary action,
  • or referral to external organisations where appropriate.

 

Some outcomes may remain confidential due to privacy obligations.

 

Vexatious or Abusive Complaints

Black Knights Parachute Centre will not tolerate:

  • abusive,
  • threatening,
  • malicious,
  • discriminatory,
  • or intentionally false complaints.

Complaints made in good faith will always be treated seriously, even where concerns are not upheld.

 

Confidentiality

Complaints will be handled sensitively and confidentially where possible.

Information will only be shared on a need-to-know basis and in accordance with:

  • safeguarding obligations,
  • legal requirements,
  • and GDPR/data protection legislation.

 

Record Keeping

Accurate records of complaints, actions taken, and outcomes will be maintained securely.

Records will be retained in accordance with operational, safeguarding, insurance, and legal requirements.

 

Learning & Continuous Improvement

Black Knights Parachute Centre is committed to learning from complaints and feedback to:

  • improve standards,
  • strengthen communication,
  • improve safety,
  • and promote a positive and professional culture.

 

Contact Details

Complaints may be submitted to:

Paul Yeoman at bkpcinfo@gmail.com

Safeguarding concerns should be reported through the safeguarding reporting procedures.


(For Skydivers, Students, Tandem Passengers, and Visitors)

1. Purpose

The purpose of this policy is to ensure the safety and wellbeing of all individuals at the Drop Zone. Skydiving is a high-risk activity that requires full physical and mental capability. The use of drugs or alcohol can significantly impair judgement, coordination, and reaction time, increasing the risk of serious injury or fatality.

 

2. Scope

This policy applies to:

 

  • Licensed skydivers

  • Student skydivers (including AFF and tandem students)

  • Instructors, coaches, and staff

  • Camera flyers

  • Visitors participating in any skydiving-related activity

 

3. Prohibited Substances

The following are strictly prohibited prior to and during participation in any skydiving activity:

  • Illegal drugs (including but not limited to cannabis, cocaine, MDMA, amphetamines)

  • Misuse of prescription medication that may impair performance

  • Alcohol (within a minimum of 8 hours prior to jumping, or longer if impairment is present)

  • Any substance that may impair cognitive or physical ability

Note: Individuals must ensure they are fit to skydive. If in doubt, they must declare any medication or substance use to a member of staff.

 

4. Fitness to Skydive

All participants must present themselves in a condition that is:

  • Physically capable

  • Mentally alert

  • Free from impairment

The Drop Zone reserves the absolute right to determine whether an individual is fit to participate.

 

5. Reasonable Suspicion & Testing

If a member of staff has reasonable grounds to suspect that an individual may be under the influence of drugs or alcohol, the Drop Zone reserves the right to:

  • Refuse participation in any skydiving activity

  • Remove the individual from the aircraft or manifest

  • Request the individual to undergo a drug and/or alcohol test

Refusal to comply with a requested test will be treated as a positive result.

 

6. Consequences of Breach

Any individual found to be in breach of this policy may be subject to:

  • Immediate grounding or refusal to jump

  • Removal from the Drop Zone

  • Suspension or termination of membership (where applicable)

  • Notification to relevant governing bodies (e.g. British Skydiving)

  • Further action where required by law

No refunds will be issued where participation is refused due to suspected or confirmed substance misuse.

 

7. Responsibility

All individuals share responsibility for maintaining a safe environment. This includes:

  • Not presenting for skydiving under the influence

  • Reporting concerns about others where safety may be compromised

 

8. Policy Enforcement

This policy is enforced by Drop Zone management and instructional staff. All decisions made in the interest of safety are final.

 

9. Acknowledgement

By participating in activities at the Drop Zone, all individuals acknowledge and agree to comply with this policy.